South Metro: (952) 960-9411 | East Metro: (651) 967-7373 | North Metro: (763) 219-4326 | West Metro: (612) 276-3891

Garage Door and Opener Safety and Liability

Garage Door and Opener Safety and Liability Issues to Consider

Your garage door is the largest and heaviest moving object in your house. Improperly installed or poorly functioning garage doors or openers can be a major hazard to pets, children, family and neighbors, and your vehicle.

Electronic Reversing Systems a Must

Garage Door Openers are now required to have electronic reversing systems and the accompanying sensors at the base of the door. Serious injuries and deaths have occurred due to garage doors crushing down instead of automatically going back up when something is detected in its path.

National standards were established in 1992 to prevent these accidents. If your opener dates before 1992, or your sensors are not properly mounted, your opener could be deemed “non-compliant” and subject you to significant liability should an accident occur.

Non-compliance has two implications for the homeowner. First, repairs to these machines cannot be completed. By law, service companies are prevented from maintaining these dangerous “non-compliant” openers. The standards encourage homeowners to replace these unsafe machines as soon as possible. Second, you face a significant legal liability by continuing to operate a garage door opener without the electronic reversing system.

The safety sensors must be installed properly for your opener to be in compliance. The sensors should be mounted 6” off the floor on each side of the door. Make sure these sensors are cleaned and aligned with each other. Cobwebs, leaves and dirt can prevent the sensors from operating properly.

For liability reasons repair service companies will point out this situation and place a “non-complaint” tag on your opener thus communicating to the homeowner that a dangerous situation needs to be corrected. In this situation the solution is easy—just move the safety sensors to their proper location and a “non-complaint” opener condition is avoided. A much safer situation will result for the homeowner and anyone who might pass under a closing garage door.


Test your garage door opener to ensure it meets current safety requirements. To test the opener:

  • Open your garage door
  • Place a 2X4 piece of wood flat on the garage floor near the door center
  • Close the door using the opener
  • When the door closes on the wood, it should automatically reverse
  • If it does not reverse, this is a serious safety hazard and the opener settings should be adjusted or your opener should be replaced with a new, safer model.

When to Call a Technician

Other dangerous situations arise when homeowners attempt to do repairs or adjustments of their door, springs, bottom brackets, or other components.


Both the springs and bottom bracket are under hundreds of pounds of tension, and should only be adjusted by a trained professional repair technician. The springs do the actual lifting of the doors and carry a 300-500 lb. explosive force. Significant injuries may result to innocent homeowners who try to tackle these high tension situations.


Garage doors weigh several hundred pounds. While garage doors adjustments may be needed due to normal wear and functioning, homeowners need to proceed with caution near tracks and other metal parts. These components may have edges that have been sharpened with the wear of the garage door. They can be extremely sharp and can severely lacerate hands or fingers.


Homeowners can also severely pinch their fingers when they grab the top of a door section from the outside and attempt to close the door manually by pulling down. Many doors lack outside handles since they are often closed by the garage door opener. We can help you install a handle or step plate to the outside of the door, or consider replacing the door with the new pinch-resistant designed doors.

Request Service Today

We’ll fix your garage door problem fast! Call us before 1:00 PM and we’ll send an expert technician to fix your door on the same day. Call during our regular or extended service hours to talk to a customer service representative.

South Metro: (952) 960-9411 | East Metro: (651) 967-7373
North Metro: (763) 219-4326 | West Metro: (612) 276-3891

Top Rated Garage Door Company in the Twin Cities Metro Area

Super Service Award Winner

No other Garage Door company in the area has been awarded the Super Service Award every single year running. Hundreds of satisfied homeowners and commercial property owners just like you continue to recognize Metro’s exemplary services, via positive reviews, earning Metro the Angie’s List Super Service Award for 16 years.

A+ Accredited Business

Metro is also proud to be a longstanding accredited business with the Minnesota Better Business Bureau, earning their highest possible rating.

Over 280 Verified Customer Reviews

We’ve been providing affordable, same-day service to residents of Minneapolis – St. Paul and surrounding Twin Cities metro for over 35 years. Read what our satisfied customers have to say and why Metro Garage Door ranks as the top-rated garage door repair company in Minnesota.

What People Are Saying About Metro Garage Doors

Top Rated Garage Door Company in Minneapolis – St. Paul, but don’t take our word for it…
Very happy experiences with Metro Door. We've used them before, to install a new opener and for repairs from backing into the door. Always prompt, professional, friendly, and reasonably priced. This time, we needed to replace a 30-year-old opener on our seldom-used small door. After analyzing our situation, the technician, Randy, provided a much better strategy -- moving the 5-year-old opener to the small door and installing the new opener on the big door (the one we use all the time). This also allowed us to install a really quiet belt-driven opener on the big door. Thanks Randy! Great experience all around.
Kathy Johnson

Google Review

I had a new garage door installed. My initial garage door had a weird problem -- it opened by itself! Our technician came out and was just fantastic. He replaced the opener (the maker of the opener, for instance, tried to send me a part that I could replace on a week-old opener). They fully replaced the opener and the wire and it works great. And Randy was exceedingly professional and helped me understand everything. Great service.

Jonathan Maze

Google Review

Outstanding service and great pricing! My garage door flipped out and luckily someone referred me to this firm. From the minute they answered my call until the door was fixed, they were simply great. Very prompt, courteous and very trustworthy. The tech was Dana and he was just wonderful answering all my questions and making excellent suggestions. The door has never operated so well and so quiet!. Thanks again for a great job.
Joan Brandes

Google Review